Delivery and returns
Everything you need to know before and after ordering, on a single page. The full terms are in our shipping policy, our refund policy and our terms of sale.
At a glance
- Free delivery in France from €20, and always on Éclat+ Club orders.
- Toothpastes and bundles: shipped from France, prepared within 24 to 48 working hours, then 2 to 5 working days in transit within mainland France.
- Accessories and replacement heads: 7 to 15 working days depending on the item. Tooth gems: 7 to 12 working days. Each item shows its delivery time on its page.
- Your order may arrive in several parcels, one per sender, each with its own tracking number sent by email.
- 30-day returns from receipt of the last parcel, no reason needed, except opened hygiene products.
Delivery
How much does delivery cost?
Delivery is free in France from €20 of purchases, and always free on Éclat+ Club subscription orders. Below that threshold, and for other countries, the cost depends on the destination: it is shown in the cart before payment and detailed in our shipping policy.
How long does delivery take?
It depends on the product family. Toothpastes and bundles: prepared within 24 to 48 working hours in France, then 2 to 5 working days in transit within mainland France. Accessories and replacement heads: 7 to 15 working days depending on the item. Tooth gems: 7 to 12 working days. The estimated lead time of each item is shown on its product page.
Why does my order arrive in several parcels?
ÉclatDent ships from two places: toothpastes leave from France, while accessories, replacement heads and tooth gems are shipped by our logistics partner. Your order may therefore arrive in several parcels (one per sender), on different dates, including when accessories leave from different warehouses. Each parcel has its own tracking number, sent by email.
Do you deliver outside France?
Yes: to the 26 other European Union countries, to fourteen non-EU countries including Switzerland, the United Kingdom, the United States and Canada, and to the rest of the world. Costs and the free delivery threshold are shown at checkout according to the address; allow a few more days than in France. Outside the European Union, customs duties may be charged on delivery.
How can I track my order?
An email with the tracking number and link is sent as soon as each parcel ships. If you have no news 3 working days after a toothpaste order, or 5 working days after an accessories order, write to contact@eclatdent.fr with your order number.
What if my parcel is damaged, incomplete or lost?
Take photos of the parcel and its contents, then write to us with your order number: we replace or refund the product concerned at no cost to you. If a parcel does not arrive, we investigate with the carrier; if it is lost, we send it again or refund it.
Returns and refunds
Can I return a product?
Yes. You have 30 days from receipt of the last parcel to change your mind, without giving a reason, instead of the 14 days required by law. Write to contact@eclatdent.fr: we reply within 48 working hours with the return address. If you simply change your mind, return shipping is at your expense; the original delivery cost is refunded up to the standard rate. Details in our return policy.
Which products cannot be returned once opened?
For hygiene reasons, an item whose sealed packaging has been opened cannot be returned: toothpastes, brush heads, toothbrushes, water flosser tips, dental floss and floss picks, interdental brushes, tongue scrapers and tooth gems. Cases, holders, boxes, timers and tube squeezers can be returned if complete. A defective product is always covered, even when opened.
When will I be refunded?
No later than 14 days after you inform us of your decision, using the payment method of the order. We may wait until we receive the products, or proof that they were sent, before refunding. If a quantity discount applied, we refund the price actually paid for the returned items.
Is payment secure?
Yes. Payments are processed by Shopify Payments and the providers concerned, on an encrypted page: ÉclatDent never has access to your card numbers. The amount is charged when you order and a confirmation email is sent to you; keep it, it serves as proof of purchase.
A question?
By email at contact@eclatdent.fr or through the form on the Contact page, Monday to Friday. A person replies in French within 24 working hours, 48 at the latest. For an order in progress, include your order number.
Other answers are in the FAQ. To choose your products, the comparison of the 8 toothpastes and Build your pack save you time.