We're listening
A question? A smile?
Order, product, subscription: write to us, a real person replies — within 24 business hours.
Before you write: the four questions we get most
Where is my order?
The tracking number is in the shipping e-mail, sent as soon as the parcel leaves (prepared within 24 to 48 working hours, from France). Then allow 2 to 5 working days in mainland France. No shipping e-mail after 3 working days? Write to us with your order number.
Can I change or cancel my order?
Yes, as long as it has not shipped: write to us as soon as possible with the order number and the change you want. Once the parcel has left, you still have 30 days to change your mind about an unopened product.
Do you ship outside France?
Yes: throughout the European Union for €4.99 (free from €13.99 of order), and to 14 other countries including Switzerland for €6.99 (free from €40). Delivery time depends on the destination; tracking is sent by e-mail.
A product arrived damaged, what should I do?
Send us a photo of the parcel and the product with your order number, as soon as you receive it: we replace the product or refund it. No need to send it back before our reply.