Help centre

Every parcel we ship triggers an email with its tracking number and link. The Track my order page explains where to find this information, with or without a customer account.

Write to us as soon as possible at contact@eclatdent.fr with your order number. If it has not shipped yet, we change or cancel it; if it has, you still have 30 days to return it.

First check your spam folder and the Promotions tab. Otherwise, write to us with the name and email address used for the order and we will send it again.

It is free from €20 in France and the European Union, and always free on Club Éclat+ orders. Below that amount, and for other countries, the cost is shown in the cart before payment.

Toothpastes and packs: prepared within 24 to 48 working hours in France, then 2 to 5 working days in mainland France. Accessories and replacement heads: 7 to 15 working days. Tooth gems: 7 to 12 working days. Each product page shows its own delivery time.

Toothpastes ship from France; accessories, brush heads and tooth gems are shipped by our logistics partner. A mixed order therefore arrives in several parcels, each with its own tracking.

Yes: across the European Union, to Switzerland, the United Kingdom, the United States, Canada and many other countries. Outside the EU, customs duties may be charged on delivery. Details on the Delivery and returns page.

You have 30 days after receiving the last parcel, with no reason needed, instead of the 14 days required by law. Write to contact@eclatdent.fr and we reply with the return address. If you simply changed your mind, return shipping is at your expense.

For hygiene reasons: toothpastes, brush heads, toothbrushes, nozzles, floss, interdental brushes, tongue scrapers and tooth gems whose sealed packaging has been opened. A faulty product is always covered, even opened.

Within 14 days of telling us your decision, on the payment method used for the order. We may wait until we receive the product, or proof that it was sent back.

Take photos of the parcel and its contents, then write to us with your order number: we replace or refund the product concerned at no cost to you.

Bank card, PayPal, Apple Pay and Shop Pay, plus local methods depending on your country. The current list is at the bottom of every page and is shown at checkout.

Yes. Payments go through Shopify Payments and the providers concerned, on an encrypted page: ÉclatDent never has access to your card numbers.

They apply automatically in the cart, with no code to enter. When several discounts are possible, they do not add up: the cart applies the best one.

The brush head finder guides you brand by brand (Oral-B, Philips Sonicare, Philips One, Fairywill, Xiaomi, Oclean, Seago, Soocas). The exact model is often engraved under the handle.

No. They are compatible heads, neither made nor approved by the toothbrush brands: their names are only used to show compatibility.

Write to us with your toothbrush model and a photo. If the head does not fit a model listed as compatible, we replace or refund it.

Adults with natural, healthy teeth. Never on a crown, a veneer or braces. They are temporary and usually last 1 to 4 weeks.

No: we sell neither glue nor resin. The application and removal guide explains the options and their limits, honestly.

7 to 12 working days, with tracking. The whole range is in the Tooth gems collection.

The quiz answers in two minutes; the comparison puts the 8 SADOER toothpastes side by side; the guide by problem starts from what bothers you.

They help remove surface stains (coffee, tea, tobacco). No toothpaste changes the natural shade of a tooth, and we prefer to say so before you buy.

By email at contact@eclatdent.fr or through the contact form, Monday to Friday. A person replies, within 48 working hours. For an order, please include its number.