Track my order

Your order has shipped, or is about to: here are the three places where you can find its status and tracking, with or without a customer account.

1. The confirmation email

Sent right after payment, to the address entered with the order. Its button opens your order status page, updated with every shipment. Your order number starts with ED.

2. The shipping email

One email per parcel, with the carrier’s tracking number and link. A mixed order may have several: toothpastes ship from France, while accessories, brush heads and tooth gems are shipped by our logistics partner.

3. Your customer account

Sign in with the email address used for the order: you receive a one-time code, no password to create. Your orders and their tracking are listed there.

Delivery times to expect

• Toothpastes and packs: prepared within 24 to 48 working hours in France, then 2 to 5 working days in mainland France.
• Accessories and replacement heads: 7 to 15 working days.
• Tooth gems: 7 to 12 working days.
• Outside France: a few more days. Each product page shows its own delivery time.

No news?

If you have no shipping email 3 working days after a toothpaste order, or 5 working days after an accessories order, write to contact@eclatdent.fr with your order number. If tracking says “delivered” but nothing has arrived, check your letterbox, your neighbours and the pick-up point, then write to us: we open an investigation with the carrier and, if the parcel is lost, we send it again or refund it.

Other questions (returns, payment, compatibility) are answered in the help centre and on the Delivery and returns page.